Getting started as an operator
An operator account is a commercial workspace for tour companies and recurring hosts: a branded storefront, curated bookings, a back-office editor and cross-community discovery. It’s distinct from a personal traveller account, which is for joining and hosting trips socially.
Becoming an operator
- Request a demo from the operators page and we’ll set up a branded walkthrough and get you onboarded.
- Operator workspaces are a Pro capability. Onboarding and subscription happen on the web.
- Once approved, you get an operator profile, a storefront and the editor for your team.
Your storefront
Your storefront is a branded home at yourname.tripcode.io, with your logo, colours, photos and story. It lists your trips and your operator profile, and can run fully white-label.
- Set your branding (logo, banner, colours, tagline, socials) and storefront sections from the operator profile.
- Your storefront resolves at your subdomain and at tripcode.io/op/yourname.
- Only you and your team can edit it; everyone else sees the published page.
Publishing & managing trips
Build and manage trips in the tripcode editor at editor.tripcode.io, a browser tool for the desk-bound work, plus the app for everything on the go.
- Set the title, dates, price, deposit, what’s included and not included, cancellation policy, difficulty and capacity.
- Build a day-by-day itinerary and publish to your storefront when it’s ready.
- Your trip detail page shows all of this up front, with you named as the organiser.
Applications & curating travellers
Trips on tripcode are application-based: travellers apply, and you choose the group.
- A traveller applies; you review their profile, reviews and socials, then approve or decline.
- Approvals and declines notify the traveller automatically.
- For trips you’re not yet transacting on-platform, you can point the booking call-to-action at your own external booking link.
Hotel & partner inquiries
Email hotels, guides and vendors from inside the editor and keep every reply in one inbox, with no switching between your mailbox and your trip plan.
- Compose from a saved template; merge variables (trip title, dates, group size) fill in automatically.
- Send to several recipients at once; replies are matched back to the inquiry.
- Inquiries are operator-facing and a Pro capability, with a fair daily sending limit.
Your team
- Add staff to your operator account so the right people can manage trips and answer travellers, not just you.
- Owners manage branding, billing, the team and referral settings; members can manage trips.
- Each plan includes a number of seats; additional seats are a small monthly add-on.
Referral codes & commission
Your referral code is how tripcode tells your audience apart from travellers we send you, and it’s the heart of the pricing.
- Travellers who join with your referral code are attributed to you: 0% commission, always.
- Travellers tripcode sources for you through discovery carry the commission on your plan.
- No platform fee: you’re the merchant of record, so Stripe’s processing comes straight out of your own charge. tripcode charges commission only on the members we source you.
Billing & payments
Subscription
Operator subscriptions are billed on the web (not through the app stores). Plans, included seats and commission rates are shown on the operators page; figures there are launch defaults.
Taking payment
In-app payments run through Stripe, with you as the merchant of record. Funds settle to your connected account and you handle refunds. tripcode never holds your trip funds and is never a party to your trip contract. Prefer your own checkout? You can still point a trip’s booking call-to-action at your own external link.
Your data & ownership
Contact & support
Questions, a bug, or something you’d like to see? Email hello@tripcode.io or send feedback. We read every message and, for operators, we’ll get you set up personally.